At GARBO Casino we believe that our responsibility stretches far beyond the task of delivering first class entertainment. The fact that we work with several organizations and take responsibility to educate our customers in order to prevent addictive playing behavior, goes without saying.
We take responsible gaming very seriously and want to ensure that the environment at our casino solely consists of fun and entertainment. Therefore, we work with the concept of Green Gaming: In accordance with Mr Greens Green gaming policy, we allow you to set personal limits for deposit, loss and wagering.
You are able to set a limit for a certain period of time, or one limit a day, per week or month. Furthermore, you can easily adjust and control how much money you feel you want to spend, wager and loose. If you wish to lower your limits, the new limit will take effect immediately. If you wish to rise or remove your limit, on the other hand, there is a seven-day waiting period in order to avoid hasty decisions.
To adjust your limits to your own liking, all you have to do is log in to your account and click on the white figure in the top, left-hand corner and you will see the different limits you are able to adjust.
The different personal limits of GARBO
By being in charge of setting your own deposit limits, you will be able to decide how much you will spend every day, week or month. Every deposit you make within a chosen period of time will be added up, and when you reach your limit you will not be able to deposit anymore. The bar will not be lifted until the next period begins, which is always on a Sunday.
Limits for losses
The loss limit limits the amount you can lose, but this does not consider your winnings. So, if you have a loss limit of 10, you deposit 20, win 30 so you are left with 50, you will be able to lose 40 until you have lost 10 of your original deposit. If your limit is reached our systems will notify you, and you will then not be able to gamble anymore until the next period begins.
Limits on wagering
This limit will help you keep track of how much money you spend during different periods of time, and you can choose to track this on a daily, weekly or monthly basis. The wagering limit limits the amount you can bet regardless if you are winning or losing.If your limit is reached you will receive a message explaining that you will not be able to gamble anymore with your own money until the next period begins.
Other tools for responsible gambling
Self-exclusion is a process you can choose if you feel you have lost control of your gambling. You can choose to voluntarily be suspended from gambling for a set length of time, from six months up to five years, and you will not be able to revoke it. When the time of exclusion has come to an end, it is up to you to make contact with us again.
If you choose to make contact with us again, after this time has passed, you will be given a period of consideration of seven days before your account is re-opened. You are given these days to prevent a hasty decision that you might regret. After this period of seven days, you will also be asked a series of questions so that we can make sure that everything is all right.
It is also good to know that we shut down all types of payment methods when you choose to make a self-exclusion. This is to ensure that there will be no possibilities to open up a completely new account during the period of exclusion.
Take a break
If you feel that you want to pause your gambling during a certain period of time, you can choose to do so from one day up to three months. After this time has come to an end, you will be able to open up your account again.
If you feel that you need to have a bit more control when it comes to the amount of time you spend on gambling, there is a tool available called “Reality check”. Here you can decide how often you want to receive a message from us, telling you how long you have been playing for. You can choose to get a message from us every five minutes, to up to every other hour. You will, however, not be stopped from gambling.
Our customer service is happy to help you
Our team at customer service are trained in responsible gambling, in order to create the safest gambling environment possible for you. You should for example not be surprised if we ask you a few check-up questions every now and then. We do this to ensure that everything is all right with you and that no one is feeling stressed or worried.
Age limit at GARBO casino
It is forbidden for anyone under the age of 18 to open an account with us. To ensure this, GARBO casino claims the right to ask all customers for ID. We will also in certain cases shut down an account until the age of a customer has been verified.
If you suspect that one of your children is using our website, or if you simply feel overall concerned, software products like NetNanny, Content Watch or CyberPatrol can be installed to prevent this from happening.
Suspicion of gambling addiction
If you, by any chance, feel worried that someone close to you might have issues concerning their gambling, you should never hesitate to contact our customer service. We will do everything in our power to help them.
Below are some organizations for people with gambling addiction problems, as well as their families should you wish to get any help: